Refunds and Returns:
Our goal is to ensure that our customers are completely satisfied with their purchase. If you are not entirely satisfied with your purchase, please let us know. Most sales are final. We look at returns on a case by case basis. If your order is damaged or unusable, please contact customer service at firstname.lastname@example.org. We will instruct you on how to return your purchase.
In order to receive a full refund, items must be returned within 15 days of receiving your purchase. Items purchased must be returned new, unused, with original packaging and accessories.
We will not accept any returns of candles that have been lit. We will not accept returns of candles if you are dissatisfied with the scent.
In order to complete your return, we require prior notification and return authorization. It is the customers responsibility to pay return shipping charges unless otherwise noted.
The Lit District DC will notify you once your return is received and inspected. We will also notify you when your refund request has been approved or declined.
If you are approved, your refund will be processed and a credit will be applied to the original method of payment.
Missing or Late Refunds:
Please contact your bank/credit card company first, as it may take some time before your refund is officially posted. If your bank/credit card company is unable to assist you, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items are non-refundable.
Exchanges will be made only for damaged or defective items.
For Customer Service Assistance: